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OT-Ignorance is Bliss
Posted by: Fast Eddie ()
Date: April 03, 2012 03:36PM

Three trips to my nearest FLAPS netted the same vacant stare from the employees working there.
!. Do you have wrinkle paint? Reply, Huh? Never heard of it.
2. Do you have alligator clips? Reply, Huh? What are they?
3. Do you have automotive caulking (dum-dum)? Reply, Huh, what’s that?
Why do automotive supply stores employ people who have no clue about car stuff?

Bowie,MD

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Re: OT-Ignorance is Bliss
Posted by: corventure Dave ()
Date: April 03, 2012 04:03PM

Gee... acording to Auto Zone and other FLAPS.... they have experts behind the counter! Could this possibly not be the case???
I know... it is frustrating. "
Gee, I cant find it in the computer by make year and model... so it does not exist"!
I love it when I take in a pre-formed hose for a custom project and they cant find a match by actually looking at the wall of hoses! Then there is the "we are out of stock" but I can see 3 of them on the counter behind the expert!

Corventure Dave

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Re: OT-Ignorance is Bliss
Posted by: jimmyo ()
Date: April 03, 2012 04:37PM

I got into an argument with a woman at home depot recently. A water filter I buy all the time for about 7 bucks for 2 rang up at 64 dollars. I told them it was wrong and after 15 minutes she came back and told me she checked the stock number in the computer and it was 64 dollars. I said it was obviously put in the computer wrong, I buy them a few times a year.... she said "no it wasn't wrong, they're 64 dollars" and do I want them?, I declinded and went to lowes and paid 7 bucks and change. The next time I needed them, the home depot was back to 7 and change. I get annoyed but what do you expect to get for min wage, no bennies and a crappy work environment? Motivated hard working bright people?

Jim O'Connor
45 miles north of The Bronx, N.Y.
1962 Greenbrier 110 4spd
1964 Monza Convertible 110 PG
"Wherever you go....There you are"


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Re: OT-Ignorance is Bliss
Posted by: bill darcy ()
Date: April 03, 2012 04:40PM

As a former sales manager for a major Flaps I can say without reservation that it is near impossible to find young folks who want to work and have even modest abilities to learn.Tried for 3 years to get them to utilize books when the computer didn't show what the customer was looking for.May as well been trying to communicate with aliens.I blame their parents, followed closely by an educational system that is more concerned about their self esteem than it is about teaching useful and marketable skills.How one could learn to text at the speed of light yet not be able to read a parts book is a mystery to me.Glad I'm retired.

In the Hub City, Belen NM

Lead from behind..... get left in the dust
"I have not failed I've just found ten thousand ways that won't work" Thomas Edison

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Re: OT-Ignorance is Bliss
Posted by: richard1 ()
Date: April 03, 2012 04:45PM

On the other hand, I have sales people who spend half a day at the computer and printed catalogs to find the right filter for someone. 5 hours to sell a $5 filter if turns out to be one the 35,000 i have.

Restoration in Bolivia
Richard's Mini Pickup
Richard's Corvair
Richard's Renault Dauphine

Selection of the Right Motor Oil for the Corvair
Selection of the right transmission oil for the corvair
How to polish and restore stainless and aluminum trim

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Re: OT-Ignorance is Bliss
Posted by: 66cv8 ()
Date: April 03, 2012 05:33PM

Work ethic, Gone
Ability to reason, Gone
Motivation, Gone
Listening skills, Gone
Pride in one's work, Gone
Willingness to go above and beyond, Gone
Thinking out of the box, Yeah right!


Hope for the future, well you decide.

Joe

66 500 Crown 350/4 on road
66 Corsa Convertible 140/4 rough
69 Monza Convertible 140/4 in progress (original 95/3)
Nu Joisey

" A LITTLE KNOWLEDGE IS A DANGEROUS THING"

"STUPID is the NEW SMART"

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Re: OT-Ignorance is Bliss
Posted by: 62corvairjunky ()
Date: April 03, 2012 06:59PM

My Napa rocks!!! I will put my parts guys up against anybody.

I was doing a v8 to v6 engine swap for my brother-in-law.
Thought I needed an adapter to make the oil filter work.

Called my guy and discussed it for a minute. he said he would look into it and give me a call back.
Ten minutes later he called and said that I had all the parts to make it work and told me what to do. He said he went on line and checked a few forums on the subject.eye popping smiley

The kids you are talking about work at the other five stores in town.thumbs down

Junky
Hurricane Utah.
Home of the "Red Desert Corvair Sanctuary."

 photo 7121255b-53ac-4335-a3ba-83724bf6f396_zps111b404a.jpg

62 Rusty Rampy
62 wagon under construction.(Taking all my time and $$)
61 lakewood parts car.
63 coupe
half a dozen parts cars n trucks
20x40 garage full of greasy parts

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Re: OT-Ignorance is Bliss
Posted by: Jack Daniel ()
Date: April 03, 2012 07:15PM

Several years ago I worked at a Flaps on nights and weekends for extra money. Now my day job is as a parts guy at a Chevy dealer and you should have seen the manager's face when I told him I had eight years parts experience at a dealer! I remember on the application one question was to list as many parts of a brake system as i could. I asked him how detailed he wanted my answer, he said as detailed as I could make it. I filled the three lines under the question and a quarter of the back page smileys with beer. I even broke it down depending on pwr assist/or not and different types of boosters.

Ironically, most of my time was spent stocking shelves and especially the batteries. Every other person was too lazy and the managers were too "good" to bother with the menial stuff!

Jack

Lavon, TX
'65 140/4spd monza coupe


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Re: OT-Ignorance is Bliss
Posted by: Setterz54 ()
Date: April 03, 2012 10:19PM

Joe,you hit the nail on the head! There may be a few like Junky described but they are few and far between,its sad state of affairs.

Setterz54
Fulton,MD.

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Re: OT-Ignorance is Bliss
Posted by: 52bagman ()
Date: April 03, 2012 11:44PM

Beat this one. My NAPA has a good female friend working there who started delivering parts and is now behind the counter. Every time I come in it is a training session and she seems to enjoy it. Since I'm usually looking fro Corvair parts and sometimes have to cross reference (with my own black book of numbers) she is learning tons.
I don't even have to remind her for my discount. ggg

Sam C. Saunders,Pt. Pleasant WV
68 500 cp 95 pg ash gold
66 Monza cp 110 4spd black
68 500 cp 95 3spd blue "DAIRY QUEEN CAR"

1 link2 linkPhotobucket



Edited 1 time(s). Last edit at 04/03/2012 11:45PM by 52bagman.

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Re: OT-Ignorance is Bliss
Posted by: MattNall ()
Date: April 03, 2012 11:46PM

My ex wife worked her way to Manager at a Checker [ now Orelly's ] when they still promoted on knowledge..





MODERATOR
Somewhere between Sea Mountain and Coos Bay! SW Oregon Coast
Click HERE for My Website...Click HERE for My TechPages!
.............................PG...................................Turbo

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Re: OT-Ignorance is Bliss
Posted by: Richard M ()
Date: April 04, 2012 12:31AM

I know what you all mean!!! I have been in the business for 35 years and have heard some crazy stories from customers that have "experienced" that type of counterperson!!
My last customer today asked for a fuel filter for his 08 Chevy Duramax tk. I walked right out back and brought up 2 for him to choose. An AC Delco OE and an aftermarket one. The customer said he had just left the "retail" parts store around the corner that told him "The filter is in the tank with the pump. It's not available seperately" !!!!! We had a good laugh and I made a new customer!!!!
Several years ago, my brother worked at Autozone. He along with some other managers and "upper level supervisors" were at a burger joint for lunch. One of the "upper management" liked the attitude of the kid behind the counter and made the comment "we need to hire him" my brother said "no, we need to hire parts people, not burger flippers"!!!!!! The supervisor was pissed!!!! The sad part was they didn't have a clue what he was trying to tell them!!!!!
When I was being "trained" in the late 70s, I was told never say no to a customer, allways check with a veteran first!!!!!

Richard
Gulf Coast Auto Parts
Sarasota FL

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Re: OT-Ignorance is Bliss
Posted by: macavs ()
Date: April 04, 2012 01:07AM

Napa Know How! OK, so the commercials are stupid. I am blessed to have a good selection of knowledgable flaps besides NAPA.

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Re: OT-Ignorance is Bliss
Posted by: dansk ()
Date: April 04, 2012 01:16AM

Had a Ford 93 Escort at one time and I needed a new alternator. Went to Autozone with alternator. Told the counter guy, year make, engine size etc. He came back with an alternator, I matched up the holes and the one he brought out was off half an inch. Told him it wasn't the right one showing him the difference. He told me I had the wrong part and his was correct. I told him I bought the car new and that I would make sure to send back my alternator to Ford telling them they installed the wrong part lol. I walked out the door. He didn't even bat an eye!
Also, every time one tells the counter guy the make, model and engine size and the part you need, you have to repeat it several times! After I say it once I just stare at them. They'll ask again and I will say it so slowly to piss them off lol.
Dann

Dann
So. Calif.
Granada Hills
Daily drivers
1996 Ford E350 Powerstroke diesel
2003 Volkwagen Jetta
Fun cars
1965 Corsa Turbo (currently undergoing total restoration) + 65 Corsa 140 waiting for resto
1994 Dodge Viper RT10
1996 Dodge Viper GTS
1998 Dodge Viper GT2

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Re: OT-Ignorance is Bliss
Posted by: jimmyo ()
Date: April 04, 2012 01:41AM

I'm sorry to say Joe 66cv8 is right, Years ago I did a stint as a produce manager for a supermarket. The kids that worked there acted as if any thing you asked them to do was beneath them. If you tried teaching them something they looked bored. Many of them put more effort into avoiding work than doing it. When I was a kid I worked in a deli and they called the new kids "dogman", they worked us like dogs and we competed with each other to see who could do things the fastest.

Jim O'Connor
45 miles north of The Bronx, N.Y.
1962 Greenbrier 110 4spd
1964 Monza Convertible 110 PG
"Wherever you go....There you are"


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Re: OT-Ignorance is Bliss
Posted by: WalterElias ()
Date: April 04, 2012 01:45AM

Fast Eddie Wrote:
-------------------------------------------------------

> 2. Do you have alligator clips? Reply, Huh? What
> are they?


Ask for Roach Clips next time!

Dan Kling
1961 Greenbrier Deluxe, 110 HP, 4spd, 3.89 stump puller
1963 Spyder Coupe, restored, converted to 4spd Saginaw
1967 UltraVan #299, The migration has begun, we're on the road again......Save the Whales!

Photos of our Greenbrier, UltraVan and work-in-progress @

[www.flickr.com]

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Re: OT-Ignorance is Bliss
Posted by: WalterElias ()
Date: April 04, 2012 01:57AM

jimmyo Wrote:
-------------------------------------------------------
>home depot
> recently........I
> declinded and went to lowes and paid 7 bucks and
> change. The next time I needed them, the home
> depot was back to 7 and change...........

I stopped shopping at Home Depot in our area due to several reasons:

1) Lack of customer service
2) The clientele that hang out around the parking lot
3) Poor stock, incorrect pricing on shelf
5) Political activism contrary to traditional family values. PM me for details if interested.

I used to drive several miles out of town to Lowes but now they've built a Lowes right down the road. Good for me, bad for Home Depot. Vote with your pocket book!

Dan Kling
1961 Greenbrier Deluxe, 110 HP, 4spd, 3.89 stump puller
1963 Spyder Coupe, restored, converted to 4spd Saginaw
1967 UltraVan #299, The migration has begun, we're on the road again......Save the Whales!

Photos of our Greenbrier, UltraVan and work-in-progress @

[www.flickr.com]

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Re: OT-Ignorance is Bliss
Posted by: Marco_a_p ()
Date: April 04, 2012 02:08AM

"Ask for Roach Clips next time!"

lol. you beat me to it!

I dont waste my time in the mainstream parts stores unless is its for something i can get my self off the self displays. They never have what I want, never know what I'm talking about, are always understaffed and dont seem to care.

I'm fully starting to believe that the problems with the large chains going out of business is, that they don't want my money bad enough.

Went to local sears, went to buy some tools I needed to finish a job. (Metric stuff) There were two people at the register, and old fella and a young fella. The older fella was going through receipts and counting cash and dealing with paper work when I walked up. He said "one second please" and in 5 sec he was back. While scanning my parts, he asked the young fella to add up some numbers (receipts) to which the you fella replied "where's a calculator?"
Still scanning and bagging my parts, the older fella tells him, "it's only three totals you need to add, why do you need a calculator? Aren't you going to college? How did you get in if you cant add three numbers?" By the time the older fella had finished bagging and charging me for my items and handing my receipt and saying, "Thank for shopping at Sears, have a nice night and please come see us again" he had added up the numbers in his head and called them out the young fella who was still looking for a calculator.

Went up to the next floor to buy some cloths and shoes. Nobody around to help with questions about shoes (wanted to know if they had a certain style in my size in the back). Nobody around for 10 mins so I picked and test fit what they had, and picked up stuff to go pay. I stopped to look at some shirts.
Another customer was walking up to talk to a girl that was stacking cloths and hanging shirts on the racks and asked her, "can you help ring me up, there is a long line and seems like the lady at the register needs help." To which the girl answered, "I'm hanging clothes right now, the lady at the register will have to help you." The customer walked back to the line and I followed and got in line behind him. There were two other people in front of him, so that makes 4 people in line. It took 45 mins for me to pay for my items. All the while there was another employee standing down aways on the path chatting on his cell phone the whole time.

I almost walked out.

Similar experience at another big chain store. It just seems like they dont want to take my money fast enough.

Marco Padilla - Realtor BRE#01944189

Century 21 Crest
1501 West Magnolia Blvd
Burbank, CA 91506
213-272-3239 Cell

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Re: OT-Ignorance is Bliss
Posted by: vairchet ()
Date: April 04, 2012 02:42AM

All the above are reason(s) why I do my best not to patronize most businesses. It's crappy service from illiterate and inconsiderate nincompoops that fries my ass. The Internet is where I shop for most goods. Doesn't matter if it's auto parts, electronics or everything inbetween, I rather not deal with stupidity.

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